Missed calls, after-hours coverage, and the stack shops already run.
Block's Dessa is a full-duplex speech model trained only on human speech. Here's what it is, why it isn't usable yet, and what a voice agent needs to book a job.
What your shop's phone voice tells a caller before anyone answers a question, and how to pick an AI receptionist voice that fits your shop on tone, pace, local feel, and Spanish-speaking callers.
A plumbing shop that swapped front-desk dispatch for an AI receptionist to cut CSR payroll saw booking and revenue fall hard, per claimed client numbers. Why augmenting the team beats ripping out the wiring.
Front Desk now answers on Grok Voice 3, xAI's speech-to-speech model. What outside tests of background noise mean for home services and personal injury callers.
After-hours intake for personal injury firms, built for the 9pm crash call: AI disclosure, case screening, live transfer for serious injuries, and a CRM record.
An AI receptionist for personal injury lawyers needs more than call answering. Ten checks, from AI disclosure and case screening to live transfer and CRM write.
Bilingual legal intake for injury firms that advertise in Spanish: full screening at any hour, an English summary for attorneys, and the transcript in the CRM.
Personal injury attorney intake decides whether a case ever starts. See how azlabs Front Desk is built to answer, screen, and write every lead into your CRM.
"Since Oct 1, Google Local Services Ads can charge you for a missed business-hours call when the caller stays on the line more than 20 seconds. What changed and what it means for the shop phone."
"Meta's Muse is calling US businesses for homeowners, and ServiceTitan's Homh puts contractor booking inside AI assistants. What changes for an HVAC or home-services shop phone line, and what to do now."
Google can call your shop for the customer. Miss the ring and the next listing gets the ask. Why HVAC, plumbing, roofing, and electrical owners put an AI phone agent on the business line.
A ~$10 personal AI phone can screen spam on the owner's cell. A shop front desk owns the business line and needs the job in field service management. How Front Desk and OsmO sit on different jobs.
ElevenLabs shipped Reception by ElevenAgents with a $29 Basic plan that names home services. Voice and Google Calendar booking are real. For shops that need the job on ServiceTitan, Housecall Pro, or Jobber, plus visibility into calls and white-glove wiring into how the day actually runs, that is a different product than a calendar hold.
When a new model drops, we put the useful ones on your stack so your Front Desk agent gets better. TypeSafe AI’s Jev is one example: sharper book vs transfer vs message, fewer wrong jobs on the board.
Front Desk catches after-hours and overflow HVAC calls, qualifies, and books into the stack you already run. One path, not four logins.
15 minutes to see how your business can recover lost revenue.